Shipping policy
Ear Xpressions Shipping Policy
At Ear Xpressions, we prioritize your satisfaction and strive to provide a seamless online shopping experience. Our shipping policy is designed to ensure that your orders are processed promptly and delivered to you in a timely manner.
Order Processing: All orders, with the exception of presale items, are processed and shipped within 1-2 business days of placing the order. We understand the excitement of receiving your Ear Xpressions products, and we are committed to getting them to you as quickly as possible.
Presale Items: For presale items, please refer to the product description for estimated shipping dates. We will do our best to keep you informed about the status of your presale order, and rest assured, we will dispatch it promptly as soon as it becomes available.
Shipping Methods: We offer a variety of shipping methods to cater to your needs. During the checkout process, you can choose the shipping option that best suits your preferences, including standard shipping, expedited shipping, and international shipping.
Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment in real-time. Feel free to check the status of your order at any time to stay informed about its location and expected delivery date.
Secure Packaging: We take utmost care in packaging your Ear Xpressions products to ensure they reach you in perfect condition. Our packaging is designed to protect your items from damage during transit, giving you peace of mind when ordering from us.
Customer Support: Should you have any questions or concerns about your order or shipment, our dedicated customer support team is here to assist you. Reach out to us via our contact page, and we'll respond promptly to address any queries you may have.
International Shipping: For our international customers, we are pleased to offer reliable and efficient international shipping options. Please note that shipping times may vary based on your location, and any applicable customs duties or taxes are the responsibility of the buyer.
Thank you for choosing Ear Xpressions. We appreciate your trust in us, and we are committed to delivering a positive and secure shopping experience. If you have any further questions or feedback, please do not hesitate to contact us. Happy shopping!
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP? If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)